Payroll Software Review | ADP Payroll Services
Payroll Software Review | ADP Payroll Services
July 30, 2019 / Sarah Pritzker
Payroll Software Review | ADP Payroll Services
July 30, 2019 / Sarah Pritzker
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Overview
ADP is designed to simplify HR and payroll management for companies of every size. You'll find packages for small businesses with under 50 employees, medium-sized companies with up to 1,000 employees, and enterprise-level plans for corporations with over 1,000 employees. The level of features and solutions reflects the different needs of each size of company.
Pros
  • Hundreds of template forms
  • Packages for businesses of different sizes
Cons
  • General feel is cold and impersonal
  • HR resources for small and medium businesses are quite limited
Features
ADP offers a great range of features, although the exact options available to you depend on the package you select.
Payroll
ADP manages payroll for all your employees, even if you have offices in multiple states or overseas. The system can handle both salaried and contract workers and calculate payments per hour or per month. You can run your payroll pay cycle whenever you’d like, choose from monthly, weekly, or bi-weekly, and run off-cycle payments without throwing off your process. You can use ADP for bonuses, reimbursements, and other non-regular payments. ADP integrates time tracking software, so you can easily pull in data to calculate pro rata payments.
HR
ADP offers expert HR support to help answer your questions and keep you compliant. You can also access the wide range of HR resources, like template reports, talent management tools, and a job description wizard. ADP streamlines HR with employee self-service portals, evaluations for benefits programs, and tools to help you track time and productivity.
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Payment Options
Direct deposit payments and check payments are both supported. You can print your own paychecks onsite through the ADP platform, complete with paystub, or use ADP’s check stuffing and mailing services. ADP has a proprietary payment card, called the Aline card, that you can use for scheduled and unscheduled employee payments.
Benefits
ADP makes sure that your employees get all the benefits that are coming to them. It is always updated with the latest benefit compliance regulations, and automatically deducts employee and employer contributions to healthcare packages, retirement funds, college savings funds, insurance plans, and any other employee benefits that you choose to offer.
Records and Reports
With ADP, you can either download raw data to prepare your own reports or choose from hundreds of standardized report templates to get the job done faster. ADP stores all your payroll, HR, and employee information securely in the cloud, so you can access it whenever you need it. ADP allows you to track employee payroll by job, to check costs.
Tax Compliance
ADP helps you stay on the right side of the tax law with built-in compliance tools. You can leave it to ADP to calculate your tax obligations and to deduct, pay, and file them automatically. ADP automates federal new hire reporting, completes forms like W-2 and 1099, and handles IRS inquiries too.
Other Features
  • Talent management applications
  • Time tracking and accounting integrations
  • Self-service employee portals
  • Email trigger alerts for security-related changes, like bank details changes
  • Business insurance compliance
Pricing
ADP doesn’t share detailed pricing information on the website – you’ll need to call to get a personal quote, which can slow you down if you’re just trying to compare solutions. Like many payroll and HR management solutions, the pricing is somewhat complex. There are 4 different pricing plans, but you’ll also pay a certain amount for each user, plus there are extra services that you can add on for an additional fee.
In terms of plans, the Basic plan for small businesses with up to 49 employees offers basic payroll, tax filing services, and new hire onboarding support. The Enhanced package adds child support garnishments, SUI, and labor law posters; with Complete, you’ll get extended HR tools; and the enterprise-level HR Pro adds extra HR support and employee assistance.
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Ease of Use
ADP is easy to set up and simple to manage. For small businesses, there's an onboarding guide that leads you through the process of setting up your account, entering employee information, and calculating pay rates. The ADP wizard helps you get the hang of the system, guiding you through 4 simple steps to payroll processing and helping reduce errors. You'll find all the tasks, information, and reports you need on the single ADP dashboard.
ADP also has an easy to use, self-service employee portal, so they can check on their time off, upcoming paycheck, bonuses, and pro rata payments, and find answers to other questions under their own steam, without taking up precious HR time. The cloud storage system and organized record keeping also make it easy to find and manage key information.
ADP integrates with a number of other business tools, like time tracking, accounting, and productivity software, to make payroll and bookkeeping even simpler. There’s built-in internal messaging, and the interface helps you switch quickly between employee and company view.
ADP has a mobile app for administrators and for employees, to help you keep on top of payroll and salaries wherever you go.
Customer Support
ADP has a very efficient customer support setup. Help and support are divided into 2 sections: for employees, and for administrators, which helps you only access the information you need. The FAQ section is logically divided up into topics and easily searchable, and there are different customer support numbers and forums for different topics. Although it's quite easy to navigate, it feels cold and impersonal, and you have to move through a lot of screens before you find a customer support phone number to reach a human being.
Bottom Line
ADP offers a flexible payroll and HR platform for businesses of all sizes, with a full range of features including payroll, HR, benefits, and compliance tools. It’s ideal for large corporations with employees in many states and countries, but small businesses might find that they can’t get the tools they require without paying for a more expensive package than they really need.
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By Sarah Pritzker
Sarah Pritzker is a professional writer who loves scouring the web looking for the coolest products and services at the best prices. Sarah writes for bestpayrollservices.biz. Sarah has lived and traveled all over the world, but has finally settled down with her family in the Middle East - and yes, she misses winter!